Set team roles
Formalise the responsibilities of your team. What are the roles and expectations for your team?
Process
Organise your team around a schedule to maintain your platform together.
Stay active
Encourage members of your community to engage by being an active member yourself.
Role summary
As a Platform Administrator, you will play a central role in the day-to-day management and success of our online community platform. Your mission will be to grow and support a vibrant network of users—whether individuals, community groups, or businesses—and help them connect, collaborate, and exchange through the platform. You will act as a key liaison between our organisation, the platform’s users, the platform’s partners, and the platform provider (Made Open), ensuring a high-quality user experience and the continual development of the platform's value within the community.
This role is ideal for someone who is passionate about community-building, confident using digital tools, and proactive in supporting user engagement.
Key responsibilities
- Recruit and onboard new members to the platform.
- Support existing members in promoting their activities, services, or opportunities.
- Encourage engagement by pro-actively promoting the platform’s features and benefits.
- Create, manage, and moderate online content; assist users in listing their activities.
- Approve and manage member profiles, posts, and content (especially for timebanks).
- Approve and oversee activities added to the platform (e.g., events, listings, volunteer opportunities).
- Liaise with community organisations and partners to explore how the platform can meet their needs.
- Conduct local research and build partnerships to support platform growth.
- Use platform analytics and reporting tools to monitor performance and evaluate community impact.
- Respond to platform-related queries and provide technical support to users as needed.
- Report bugs, feedback, or technical issues to Made Open.
Experience
- Experience in community engagement, volunteer coordination, digital marketing, or a similar field.
- Familiarity with digital platforms or content management systems (CMS).
- Experience working with community organisations, local councils, charities, or social enterprises (desirable).
- Previous involvement in grassroots community work, local networking, or social innovation projects (a plus).
- Understanding of social impact measurement and community reporting (desirable).
Key skills
- Excellent written and verbal communication skills.
- Confident using digital tools, social platforms, and basic content editing.
- Strong organisational and administrative abilities.
- Customer service and user support skills.
- Analytical thinking and ability to interpret usage data and feedback.
- Team-oriented with the ability to also work independently and take initiative.
Desired qualities
- Passionate about community development and social impact.
- Friendly, approachable, and empathetic when dealing with diverse users.
- Proactive, creative, and solutions-focused mindset.
- Detail-oriented with a commitment to maintaining a high standard of content and communication.
- Adaptable and open to learning new tools and systems.
- Comfortable working remotely or in a hybrid environment.
Additional information
- Training and support in how to use our platform will initially be provided by our technology partner, Made Open, but you will be expected to work through their detailed user guides to become an expert on the platform.
- There will be opportunities for professional development and input into platform evolution.
- Flexible working hours may be available.
This checklist is for people who help run and support the platform day to day.
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Platform admins – manage the platform through the CMS (control panel).
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Site coordinators – may have CMS access but mainly keep the platform active and visible through their profile.
Platform admin checklist
☐ Check messages sent to the platform profile (especially if is the main “help” profile for users).
☐ Review any items reported in the CMS and take action or escalate to the team.
☐ Approve or reject new activity listings in the CMS. Message members if changes are needed.
☐ Review timebank applications – check references, approve or follow up as needed.
☐ Monitor timebank exchanges – follow up on inactive or incomplete exchanges.
☐ Approve badge applications in the CMS if suitable.
☐ Browse content across the site to spot errors, inappropriate content or comments.
☐ Double-check events, listings and requests for accuracy and suitability.
☐ Keep an eye on stats/insights in the CMS to spot changes or issues.
Site coordinator checklist
☐ Welcome new members, especially those with incomplete profiles, and help them get started.
☐ Browse content regularly and report anything that looks incorrect or inappropriate.
☐ Interact with public project teams – join, chat and support team admins.
☐ Reach out to local groups and encourage them to use the platform.
☐ Make sure partners are making the most of features (e.g. project teams for volunteers).
☐ Share platform news, activities or highlights on social media or through networks.
☐ Gather feedback from members and pass useful points back to the admin team.
These are simple actions to help keep your platform lively, welcoming and useful for your community.
Daily tasks
☐ Reply promptly to any messages or comments on your profile.
☐ Welcome new members who joined that day with a short, friendly message.
☐ Share an activity of interest to a social media page, or to a team space.
☐ Check for questions from members and respond or signpost quickly.
☐ Notice who hasn’t been active for a while and drop them a quick nudge.
Weekly tasks
☐ Post at least one fresh update (training event, new resource page, or community news item) to keep the platform current.
☐ Highlight an upcoming event or opportunity by sharing it with your networks.
☐ Engage with at least 2–3 groups or teams by joining in discussions.
☐ Thank and celebrate a volunteer, partner or member publicly.
☐ Promote the platform on your social media or newsletter (share a link or a highlight).
☐ Review the analytics/insights to see which content is engaging and adjust accordingly.
☐ Reach out to at least one local organisation not yet active and invite them to join.